When you order online you should receive a email confirming that the transaction has gone through ok. Please contact us if you do not receive this with in 24 hours of ordering.
If you opt for "free" 2nd class standard post, we will try to despatch your order within three working days (excludes Saturdays, Sundays and Bank Holidays, and does not include the day on which we receive your order). The Post Office usually delivers these orders within three working days (excludes Saturdays, Sundays and Bank Holidays). So overall you should allow about a week for your plugs to reach you. If you haven't received them in a fortnight please email us to find out what has gone wrong.
If you opt for the "extra charge" 1st class service, we will try to despatch your order as soon as we can and the Post Office should deliver them faster, so if all goes well you might have them within three working days (excludes Saturdays, Sundays and Bank Holidays) of the email confirming the transaction. Some even arrive 'next day' but this is unusual.
Severe weather conditions cause delays, for example the recent snow delayed some orders by two days.
Bulk packs generally don't fit through letter boxes, which can also cause delay, if nobody is at home when the postman brings them.
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